TESY would like to inform the public about a preventive campaign of voluntary corrective maintenance or withdrawal, as applicable, of a specific number of TESY electric water heaters. The identified units are no longer being sold. Consumers are hereby advised to check any TESY electric water heaters before installing and using them via the Safety Recall Identifier Process.

Consumers with an affected TESY water heater should immediately stop using the product and unplug it from the electrical outlet.

TESY has identified a construction imperfection regarding a part used specific number of electric water heaters - reduced clearance of basic insulation in a known number of electric water heaters. There is a risk of possible electric shock, if the requirements described in the installation manual are not fulfilled.The involved models are with a capacity from 50 l to 150 l and are manufactured in the third quarter of 2023, specifically from 01.06.2023 to 30.09.2023.


GCV 504415 B11 TSR

GCV 804415 B11 TSR

GCV 604415 B11 TSR

Additionally, it is advisable that TESY electric water heaters purchased in the period of June - September 2023 are checked, by following the below-described Safety Recall Identifier Process.  

In view of the identified risk, TESY is carrying out this voluntary withdrawal campaign in order to avoid the risk of electric shock which is possible in case the user did not fulfil the requirements described in the instructions for use and maintenance.

Being a company highly committed to safety and social responsibility, TESY has developed a technical maintenance solution consisting of a component replacement, aimed at preventing health and property hazards. Alternatively, TESY is offering affected consumers an appliance exchange, reimbursement or any other alternative solution to be chosen by the concerned consumer.

Consumers with an affected or potentially affected TESY water hear can contact directly KHS Megastore, Malta by contacting +356 2169 3446 / 2729 2729.

Need more information? Check our frequently asked questions here.


Consumers can check if their appliance is affected by this campaign, by entering its serial number in the search field below.

Please enter the serial number of your model here:

*The serial number starts in the number 2 and it contains either 17 or 12 numbers, depending on your product